Privacy Policy

Effective Date: 1 July 2024

1. Introduction

Welcome to Toronto Community Psychotherapy and Counselling Centre (the “Website). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.torontopsychotherapy.org and use our services. By using our Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information:

• Name

• Contact Information (Email, Phone Number)

• Payment Information

• Health Information relevant to the provision of psychotherapy services

Usage Data:

• IP Address

• Browser Type and Version

• Pages Visited

• Time and Date of Visit

• Time Spent on Pages

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our Website and services

• To improve, personalize, and expand our Website and services

• To communicate with you, including responding to your comments, questions, and requests

• To process your transactions and manage your bookings

• To send you updates, marketing, and promotional messages (with your consent)

• To comply with legal obligations

4. How We Share Your Information

We do not share your personal information with third parties except in the following circumstances:

• With your explicit consent

• To comply with legal obligations

• To protect and defend our rights and property

• To prevent fraud and secure our services

• With service providers who perform services on our behalf (e.g., payment processors, IT service providers)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Rectification: You can request that we correct or update any inaccurate or incomplete information.

• Erasure: You can request that we delete your personal information.

• Restriction: You can request that we restrict the processing of your personal information.

• Objection: You can object to the processing of your personal information.

• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at [contact email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy. 

10. Contact us 

If you have questions or  concerns about our Privacy Policy or how we handle your information, please contact us at care@torontopsychotherapy.org.